This article details how to cancel an order in Unity® Search and the reasons for doing so
Sometimes you may need to request cancel an order with Unity® Search, we'll show here how to do that for each of the different reasons.
| Suppliers have varying cancellation policies, and a credit for a cancelled search is not always guaranteed. |
Once a cancellation request has been submitted, our team will communicate the supplier’s response directly as soon as it is received.
The order line status will be updated accordingly:
- Pending product (cancellation not accepted) – The supplier has declined the cancellation; the order remains in progress.
- Product Cancelled (cancellation accepted) – The supplier has accepted the cancellation.
- VIEW PRODUCT – The result has been returned and can no longer be cancelled.
When making a cancellation request you will be asked to select a reason for cancellation
1 - Client transaction cancelled
Your client’s transaction is no longer progressing, and the search is no longer required.
2 - Incorrect information submitted
The information supplied has been found to be incorrect or has since been updated. This may include the property boundary shown on the plan, the address, or other details used to produce the search result.
3 - Duplicate order placed
The same search order has been mistakenly placed more than once.
4 - Incorrect products selected
The product ordered is not relevant to the transaction. This may also be due to a product upgrade being required.
5 - Search will not return in time
There are unexpected delays with a supplier that will impact the return date of the search result.
6 - Other
A comment box will open, enter a description if the reason for cancellation is not listed above.
Our standard cancellation policy in general terms can be found here