This article shows how to create teams within Insight
Creating a new Team
- Select 'Case Management'
- Click 'Teams' in the toolbar
- To create a new team, click ‘Add’ in the top left
- Any member of staff that is set up as a user in Insight will be listed on the left-hand side
- Enter the name of the team
- Select permissions for member of the team
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Privileged: This will allow the users assigned to this team to see all restricted matters
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Tasks Assignable: This controls if the team can be assigned a task within the Case Management Workflow.
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Deleted: Check this to delete the team
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Assigning Permissions
Under the General tab, create a custom permission set through checking the required boxes. Alternatively use the pre-sets:
- Select all Permissions using the ‘All’
- Deselect all using ‘None’
- Click on ‘Default’ for the system default settings
- Clicking on the bold selection boxes will tick all the permissions within that group
- Those permissions which have the
next to it mean that this permission is an Enterprise permission
Assigning Members to a Team
- To assign users to the team, click on ‘Show Members’ in the top right-hand corner of the screen
- As this is a new team, you will see the “There are no users in this team” message.
- To add users to the team, drag and drop from the user list anywhere into the team box
- The team members will then be listed in alphabetical order based on the surname
- If you have added a user to a team in error, click on the ‘X’ at the end of their name to remove them
- You cannot add the same user twice
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No Dot - This indicates an active and saved member of the team
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Amber - This indicates an added but not saved member
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Red - The user has been deleted from the team. It can be undone by clicking on the undo button
- Once you are happy with the new team you have created, click on ‘Save’ in the top left