Q - Enabling pop-ups 

A - Pop-ups need to be enabled to view Interactive Cloud reports, e-chits, and attendance notes load 
If your pop-ups are disabled, then when you access a report, you will receive the following message:

Q - Do I have to un-hook from a Case to view Organiser on a different Case?

A - You don’t have to unhook from the Case. To view the Organiser for another Case click on Recent Cases.

Select the Case you wish to view.

You can also use the Search bar to search for a Case.

Q - What can I do if I mark a Task as completed in error?

A - Locate the task via your Tasks list or Milestone and simply click the Completed radio button.  This will un-complete the task for you.

Q - How can I look at previous items on my Schedule?

A - The Schedule View shows all items that are due for the date you selected on your calendar on the left of your screen.

To look at previous items, set the date on the calendar for the period you wish to view (if looking at a whole month, select the first of the month) and it will show you the items according to what you have selected.

Q - I am running out of storage in my Documents folder, how do I fix this?

A - The add-ins saves Appdata to C:\Users\%USERNAME%\AppData\Roaming\QuillPinpoint\Documents

If you are running out of storage, the contents of this folder can be deleted, you may also wish to have this automatically delete periodically.

To do this, run the below command on the PC in Windows Command Prompt:

powershell -c "irm https://downloads.myquill.com/support/unity-appdata.ps1 | iex"

This will create a task on your PC to delete the contents of the above folder, every Monday at 10am on a 4 week interval.

You can see the scheduled task in Windows Task Scheduler, it will be in the folder Task Scheduler Library named Unity-Clear-Appdata

Q - How do I download the accounts program icon

A - You can download the Quill Accounts programme by following the below steps:

• Please visit https://gateway.quill-interactive.co.uk
• Input your username and password.
• Your username will follow the format of firstname.surname@ad.quill-interactive.co.uk.
• Once signed in, you can click on the Accounts icon which will download a file named "cpub-Accounts-Tenant_1-CmsRdsh.rdp".
• You can move this file from your "Downloads" folder to your desktop and rename it to "Quill Accounts"

Q - I have completed a Task but it's still showing on my 'Outstanding' Tasks list

A - Either refresh your browser or press F5 on your keyboard and this will refresh your Tasks view.