This article describes the contents of the Welcome pack, sent to new users of Unity® Search during onboarding

When becoming a client of Dye & Durham UK Unity® Searches you will be sent a welcome pack to help you get working and performing searches as soon as possible. It will cover the areas below

Welcome Package – Contents Page 

1. Welcome to Dye & Durham UK® Unity Searches 
   An introduction to the platform and what to expect from your onboarding journey.
2. Getting Started 
   How to access the platform, log in for the first time, and set up your account.
3. Placing and Managing Searches 
   Step-by-step guidance on ordering searches, tracking progress, viewing results and favouriting packs and products.
4. Support & Training Resources 
   Details of helpdesk support, training materials, and ongoing guidance.
5. Billing & Accounting Overview

Details regarding the Billing process, the accounting functionality within the Unity® Platform and a link to our Accounting & Billing welcome PDF.