This article describes how to resolve issues with the Unity® login box recurring when using Outlook

If the Unity® login box persistently keeps appearing even after login in on Outlook, it means there is a failed e-mail upload or an e-mail is unable to upload for some reason

To fix this:

• Close Word, Excel & Outlook.

• Click on File Explorer on your taskbar:
   

  

• At the top, type in %appdata% and press the Enter key.

• Delete these folders:

  

• Then click on Appdata at the top:

• Double Click on Local > Programs > Quill Group Limited > Shared and then delete the below 3 files and folders:

Launch Outlook and check if the issue persists.  If it does persist, please contact Support for further assistance.