This article holds common questions that are asked regarding our Regulated Drainage and Water Report supplied by Unity®Search
Please see the Frequently Asked Questions below. Expand the accordion on the left to see the answers.
Q - Why do we need a water/sewer bill to find connection?
We sometimes require a copy of a water/sewer bill to fulfil an order and confirm a property's connection, as we do not have access to billing information such as the Official Drainage and Water records. In some cases, assets are located too far from the property for us to confidently verify the connection. Providing a copy of the bill gives us additional information that helps us establish the connection and ensures we process the request as accurately as possible.
Q - Why can't we provide the Customer Account Number to find the connection?
The customer account number is only relevant for Official Drainage and Water Searches. It does not provide any value for Regulated Searches, as we do not have access to account records.
Q - What is a RDW report and what differs between a RDW and a ODW?
Q - What isn't revealed within the RDW?
Private pipes aren't always revealed to us due to the fact providers do not hold records of these unless a site visit has been carried out, when the new information is picked up by the inspector this is when public information will be updated accordingly.
This also applies for Septic tanks, Cesspits and treatment plants serving a property
Any further questions please reach out to us on uksearchsupport@dyedurham.com |